Webnew box fails at initialization.

So i was just sent a new hd dvr box (i think it's the xg1v3) and i'm trying to directly swap it in for a working xfinity hd dvr.

I'll need to check diagnostics.

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Webthis is an xfinity generated error message, typically meaning the issue is on their end or the boxes need to be activated.

Webhow to find and resolve an error code.

If you continue to experience issues, please contact us.

Webto resolve this issue, you may need to restart your tv box.

The phone support already tried.

No the tv says it’s verifying my information then says ‘sorry, we’re having some trouble.

Webi can assist with troubleshooting your xre errors.

The phone support already tried.

No the tv says it’s verifying my information then says ‘sorry, we’re having some trouble.

Webi can assist with troubleshooting your xre errors.

For more information, please see restart your x1 tv box.

It shows up on my.

It is possible there may be an issue with the cable line causing you the errors on both boxes.

It is possible there may be an issue with the cable line causing you the errors on both boxes.

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